Australia & Singapore governments are very advanced- they all have social media accounts, they all have online services and systems for everything.
Singapore especially has a super efficient system accessed using Singpass. EVERYTHING is efficient. Except if a little incident occurs that falls outside of their set processes, their system is not built to handle it. They refer to their upper management, who refers it to their higher management, CC the email to everyone in the universe, ask for double confirmations on everything. It's almost as if the individual human capital working in the company is devoid of any human ability such as: intuition, judgment, flexibility etc.
Hong Kong is the same as the above EXCEPT they don't bother to even refer to their upper management or CC the email. They just tell you: CANNOT in English. But there are ways around curveball incidents in their government system that I'm so grateful to HK's system for.
Australia, for the most part is excellent. Efficient- most problems are solved when speaking to a human. It's their processes that aren't as high tech. However the problem in Australia is the cost of labour. So overseas call centers for Australian services are very common. BUT there are people in Australia who still use the black & white fax machine, people working in offices who can't scan....
Japan- for all their lauded operational management processes, hang on to their fax machines and outdated people too...
